Terms & Conditions
The transport cost is calculated based on the weight and / or volume of the selected items as well as the delivery address, the amount can vary between 60 and 500 euros. The exact calculation is notified when making the purchase process. The shipping method is deliver by third transport agency and will be delivered at street level. Delivery times for items in stock depend on the delivery address and vary from 3 to 10 working days. Orders for items that are not available in stock have a delivery time that varies between 8 to 16 weeks depending on the item. For more information about these deliveries, contact us.
If you are unhappy with a non sale stock product for any reason, just send it back to us within 14 days of the purchase (unused and with the original packaging) and we’ll refund or replace it.
Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, and personalized items can only be returned or exchanged if faulty. Any special offer or ex-display items cannot be returned or refunded.
*Made to order items include furniture and lighting pieces where you select color, size, fabric or material finish.
The customer must return the product(s) via courier by their own means and assuming all related postage costs.Shipment of the new model or color will also be assumed by the customer.
We make every effort to deliver your goods in perfect condition. Please check your delivery as soon as it has been received. If the goods are faulty or damaged, please notify us within forty-eight hours so that we can resolve the problem. We will not be held responsible for any damage after 48h that you have received your items.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order, together with any necessary insurance cover against loss or damage.
Please note that if you are returning goods that you received damaged, then you will be responsible for the cost of returning the damaged goods, but will be reimbursed those costs after we have received and inspected the goods.
Our returns address is: Carrer Major N°75 Sant Joan Despi 08970 Spain.
Once the product (s) are received, Heaps and Woods teams will verify that they are in good condition and will proceed to send the required product if a change has been requested or will refund the amount in the same payment method used in the purchase in case of return.
The reimbursement period can range from 3 to 12 business days from when the return is received at headquarters. Once the status of the returned items has been verified, the customer will be informed via email. The payment of the returned items will always be made in the same form of payment used in the purchase.